At BongoGPT.store, we are committed to protecting your privacy and ensuring a smooth digital product experience. Below you’ll find our privacy practices and refund policy in clear, customer-friendly terms.
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🔐 1. Privacy Policy
What We Collect:
Name, phone number, email
Shipping/billing address (if required)
Payment & order details
Technical logs for support (non-sensitive)
How We Use Your Data:
To process your digital order
To provide after-sale support
To send invoices or delivery info
For improving service quality
Data Protection:
Your data is encrypted and secured. We do not share or sell your information with any third party, except for essential services like payment gateways or email delivery systems.
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💳 2. Refund & Replacement Policy
We always strive to provide smooth, error-free digital product delivery. However, in rare cases, we follow the policy below:
Eligible for Refund:
If you do not receive the product within 72 hours of payment and our team fails to resolve the issue
If the product is not working as promised, and we can’t fix it within 7 working days
If a subscription is delivered but is invalid or expired
❌ Not Eligible for Refund:
If the product is already used or activated successfully
If wrong product is purchased by the customer (e.g., bought personal plan instead of shared)
If issue is due to user-side problem (e.g., wrong login, device limit exceeded)
Refund Processing:
All valid refunds will be processed within 7–20 working days
Refunds are made through the original payment method (e.g., bKash, Nagad, Bank)
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📩 Need Help or Claim a Refund?
Contact our support team with order proof and issue details:
📧 Email: bongogpt@gmail.com
📱 WhatsApp: +8801322566555
📍 Shop: 43, Level 4, Shah Ali Plaza, Mirpur-10, Dhaka-1216